海角社区

We recognise that choosing to go to university may involve significant life changes, and for some students this requires extra preparation and consideration. Of course, going to university is a great opportunity and we are committed to ensuring students receive the support they need to succeed. We will therefore contact you asking for further details about how your studies might be affected so we can plan to support you accordingly.

You will be asked to complete our and from there we will liaise with you to discuss your support as necessary. We recommend you also consider a transition plan with any current services you may be in contact with, and let us know about this.

According to some sources, approximately 1 in 6 people in any given week experience a mental health difficulty, 1 in 4 people experience a mental health difficulty at some point in their lives, and 1 in 3 people experience a panic attack  Based on the fact that there are approximately 17,000 students at the University, it is highly likely that there are significant numbers of students on your course who experience similar problems.  However, experiencing a mental health difficulty can often make some people feel alone and different from 'everyone else'.

At 海角社区 University there is a student-led group called ! who aim to promote positive mental health and well-being in the students of 海角社区.  The successes of HeadsUp! reflect the importance of the issues to many students at the University and a shift towards a more inclusive understanding of mental health as important to us all.

The University hosts a Health and Wellbeing website which holds a lot of information about a variety of health and mental health topics.

The library also has a selection of self-help books available for you to borrow as well.

University work can be stressful at times or a student’s usual ways of handling problems don’t work as well as previously for some reason.

The Team focus on assessing and identifying the individual support needs of each student; some students will require more support than others, but the emphasis is on what will work best for each individual. Being clear about the particular issues that are a problem for you, prior to contacting the Team, will help us be more effective.

Some students worry that they could be disadvantaged if they declare a mental health difficulty, but there is legislation to protect you from this sort of discrimination.

海角社区 University will not discriminate against you on the grounds that you have a mental health difficulty. Instead, the University seeks this sort of information to try and ensure it is providing an inclusive environment, the best support, and appropriate advice to students.

No; personal, sensitive information, such as that relating to mental health, will be treated in confidence by all staff at the University. 

You can see more information about data sharing in our Student Services privacy statement here.

When we receive enquiries or referrals, a member of the Team will respond as soon as we are able. This may just necessitate a quick telephone call or email correspondence, depending on the way in which you contact us initially. We will usually invite you to meet with a member of the Team, as this is the most effective way of working together.

Meetings are usually pre-arranged, as demand for support is high. For the first meeting with us, it is usually best to set aside an hour to provide sufficient opportunity to talk through any specific support needs you feel you may have, provide an opportunity for us to alert you to the range of support or arrangements that may potentially be available, and refer you to other specialist services as necessary. The length of subsequent meetings is variable.

Doing so would certainly help bring a focus to what you would like support with, as well as how you would like to achieve this. You might like to consider the following:

• Identify some of the particular difficulties you experience and how these can lead to practical issues. You may find you have a number of immediate practical concerns; try to identify priorities.
• What are coping strategies, self-help or support has been useful to you?
• What are your current workloads and deadlines? How might we work together with the academic department?
• Are there issues in halls or in accessing University services which we might work together on?
• How might we work together with GP, therapists, nurses, psychiatrists, etc?
• If you take medication or access therapy, does this have an impact on your ability to undertake your education?
• How might we work together with friends or relatives?

Please note:

• Although we can facilitate access to counselling, specialist therapy, medical diagnosis or psychiatry, we do not provide these services.
• We are also not in a position to provide Mitigating Circumstances letters where you have had little or no contact with us on which to base a supporting statement, except in rare circumstances.

An initial appointment aims to help in jointly identify your support needs. If it is apparent that there are likely to be ongoing practical difficulties, or specific advice is likely to be needed regarding managing the impact of your difficulties on your studies, then ongoing support may be offered.

If other services are better placed to support you, we will advise you about this and, if necessary, refer you to them (for example, to the Counselling Team).

Yes; your situation may be discussed within the Team’s organisational structure, to ensure the safe and efficient running of the service and to help plan the most appropriate assistance.

There may however be very rare and exceptional circumstances where we may need to pass on your information, which include:

We keep a record of the contact we have with or about students to help us remember what we have been doing and plan future work. We also keep copies of letters and e-mails we receive in connection with the support provided. These are entirely separate from medical records. 

Find out more about how information you provide is used.

The Team may be able to provide more appropriate and effective support through liaison with University colleagues or external agencies; before doing so, we would seek your permission.

Occasions where this has occurred have included:

• Feedback to the Head of Student Wellbeing and Inclusivity or Director of Student Services on emerging issues related to individual casework.
• Liaison with other members of Student Services. e.g. Counselling service.
• Making arrangements with identified members of staff for a specific purpose.
• Consultation with an identified member of academic staff to assist them in understanding the academic impact of your mental health difficulties.
• Liaison with external agencies to ensure that students receive appropriate care and treatment.

In our communication with others, your difficulties will be treated sensitively and not under- or over-represented, so that the recipients’ perception of the issues they need to be aware of reflects as accurately as possible the actual circumstances.

The Team work alongside any health care provision you have. Most of this is organised/arranged by geographical location. When you arrive at the University you will usually be required to register with the  (conveniently located in the middle of campus). This will mean that any medical or therapeutic services available through the Medical Centre would be available for you while studying.

If you have health care provision elsewhere (Therapist, Community Psychiatric Nurse, Psychiatrist, etc) you may wish to consider how they can support your transition to/from 海角社区, and what provision can be made when you return home during the holiday periods.

Similarly, if you or your health care provider believes that you would benefit from continued support from services in Leicestershire (i.e. Community Mental Health Team, Eating Disorders Unit), please contact the Medical Centre and those services directly.

Find out more about   

Referrals to health care services can take several weeks, so it may be worthwhile doing this early in the academic year.

There is no requirement for you to disclose that you experience mental health difficulties, unless you are undertaking a course leading to a professional qualification, such as teaching, where you are required to complete an Occupational Health questionnaire.

Disclosing to the University is also not necessary for you to consider applying for the Disabled Students Allowance, although it is likely that the Mental Health Support Team will be contacted about this at some stage in the process.

Likewise, there is no obligation to make use of support.

However, if you have support needs and you have not informed the relevant people or made use of the support offered to you, the University may not be able to meet those needs effectively. 

• There is a high demand for mental health support, so it is important that you make it a priority to attend appointments.
• The Team have a waiting list for first appointments with us, so if you do not attend your first appointment, you will have missed your opportunity and will need to re-book. This will clearly mean an additional delay in accessing our help.
• With regards support provided after the first appointment, it is also important that you make it a priority to attend. We will have arranged our diaries around your commitments to provide support, but do understand that there may be occasions where you need to cancel your appointment with us. Please do give as much notice as possible so we can provide support to other students.
• However, if you frequently miss appointments with us, we are not really offering a service to you and ultimately, support may be withdrawn. If your access to support is affected by your difficulties, please discuss this with us.

You can find further information around our cancellation policy here.